Services
- Operational Consultancy
- People Strategy
- Recruitment Solutions
- Interim Management
- Tailored Training
- Strategic Consultancy
Contactcentre.com's Operational Solutions Consultancy works with you to identify your operational issues covering people, processes and technology and then develops and delivers the agreed solutions.
There are three main ways this works:
- Assessing the current call/contact centre operations of a company to ascertain the ways that they can leverage higher value and return from human and technical assets, apply best practice, save ongoing costs and improve customer satisfaction. This covers people, processes and technology and involves options for outsourcing. We would then hands-on deliver the whole or any part of the accepted solution as required.
- Providing independent and expert contact centre advice, knowledge and recommendations to organisations that require ongoing assistance in their contact centre environments, including assessments and development of business/ user requirements for new technology deployment.
- Developing contact centre/ customer management strategies and implementation plans for new environments including outsourcing (inshore or offshore) or for the virtualisation or amalgamation of existing sites or units together with the total hands-on delivery of the accepted solution.
People should be at the heart of every successful business. In contact centres this is absolutely critical. Contactcentres.com can provide people strategies and HR consultancy to support the business strategy and increase the operational capabilities of the business.
This services specialises in delivering total HR consulting across all industry sectors with focus on employee relations, full of partial BPO, process and policy design, communication, delivery and organisational design.
Contactcentre.com's consultants have been providing dedicated recruitment solutions to the call and contact centre market place for over 15 years, both for the volume assignments and Interim Consultants and Executive appointments.
If you need someone to drive organisational change, implement new technology, launch a new product or service, restructure the business, cover a vacant role, manage an integration programme or prepare a business for sale, interim management could be the ideal solution.
Good interim managers are respected, experienced, objective and results-orientated. They thrive under pressure and pride themselves on their ability to deliver solutions fast and, because career interim managers are relatively few in number, we tend to know them individually, enabling us to identify the best person for each job.
At Contactcentres.com we recognise how important your people are to the success of your business. The quality of impact they have with your customers is absolutely vital if you are to maintain and increase your market share.
An effective staff training strategy is therefore a necessity and integral to the continued growth of your business. We understand that any truly effective training programme needs to be bespoke and tailored to your particular needs; must use language that is familiar to you and your customer, and must be delivered in a fun, passionate and friendly manner that engages and motivates.
Contactcentres.com is please to offer this service to its clients and would welcome the opportunity to discuss how it can be best tailored to meet your business objectives.
Contactcentre.com offers strategic consultancy in the areas of best breed customer management in high volume B2C and B2B businesses. Our services encompass:
- Assessment of impacts of current operating practice
- Customer lifecycle mapping and planning
- Process analysis and re-engineering
- Continuous performance improvement strategies
- Best practice benchmarking
Contactcentres.com provide seamless support from inception to operational delivery for many UK and international companies.